Sri Lanka Cycling Squad - Privacy Policy

Effective from January 2024
Last updated: 16 August 2025

At Sri Lanka Cycling Squad, we care about your privacy and are committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and your rights as a traveler and visitor to our website.

1. Information We Collect

• Personal details: full name, nationality, date of birth, and passport information.
• Contact details: email address, phone number, and home address.
• Booking details: accommodation preferences, dietary needs, travel insurance, and payment information.
• Health information voluntarily shared to ensure your safety on tour.
• Technical information when you use our website (IP address, browser type, etc.).

2. How We Use Your Information

• Confirm and manage your booking.
• Arrange accommodation, transport, meals, and other logistics.
• Communicate essential tour updates and provide customer support.
• Ensure your safety and respond to emergencies.
• Improve our services through surveys, feedback, and website analytics.
• Comply with legal, tax, and regulatory obligations.

3. Sharing Your Information

Your personal information is shared only with trusted third parties directly involved in your trip, such as:

• Hotels, activity providers, and transport operators.
• Payment processors for secure transactions.
• Government authorities, if required by law.

We never sell, rent, or misuse your data.

4. Data Security

We apply strict security measures to protect your personal data from unauthorized access, loss, or misuse. Secure booking systems, encrypted payments, and restricted staff access help safeguard your information.

5. Data Retention

• To provide services you booked.
• To comply with legal and tax requirements.
• To resolve any disputes or follow-up requests.

Once no longer needed, data is securely deleted.

6. Your Rights

• Request access to the personal data we hold about you.
• Correct any inaccurate or outdated information.
• Request deletion of your personal data (where legally possible).
• Withdraw consent to data use, where applicable.

To exercise these rights, please contact us at info@srilankacyclingsquad.com.

7. International Transfers

If you book from outside Sri Lanka, your data may be transferred to our systems in Sri Lanka. By confirming a booking, you consent to this transfer.

8. Cookies & Website Tracking

Our website may use cookies to improve browsing, track performance, and personalize your experience. You can disable cookies in your browser settings if you prefer.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website, with the effective date clearly shown.

10. Contact Us

If you have questions, concerns, or requests about your personal information, please reach out to us:

info@srilankacyclingsquad.com

Sri Lanka Cycling Squad,
No: 456 / Galle Road, Dehiwala, Sri Lanka.
0711595077